As mentioned by Andreas Reddeman, VP and Head of Global Service at TOMRA Food, Aftermarket & Service, on TOMRA’s corporate blog, "TOMRA Visual Assist enables a greater level of clarity in the communication and information transfer between the person on site and the expert providing guidance remotely. It acts as the local eyes of the remote TOMRA expert." He commented further, "With this tool, the customer's technician gets the support they need to resolve the issue immediately, bringing the machine back in operation. If a repair requires replacing a part, TOMRA's expert can easily identify it and ensure the right spare is sent, increasing the first-time fix rate. With TOMRA Visual Assist, our most skilled and experienced staff can spread their knowledge more broadly than they ever could if they had to travel to every site.”
“Vuzix Smart Glasses continue to be deployed in an ever-widening number of use cases and industries around the world as more and more companies realize that sending a pair of our glasses can be more effective than sending a person. Deploying Vuzix Smart Glasses in enterprise is usually a safer, cheaper, faster, and in many aspects just a better way of doing business,” stated Paul Travers, Vuzix President and Chief Executive Officer.
